Handmade Room Fragrance & Linen Spray

SHIPMENT

Delivery is
automatically calculated at checkout based on location, order weight, and total
spend. We aim to dispatch orders within 2-3 days, for personalised product 4-7 days (3-4 weeks for trade).

Please allow us
the time to curate your orders, preparing, and packing
your orders on top of the shipping delivery service. We aim to dispatch all
orders within 3 working days (B2C), if your order is urgent, please contact
info@chantic.co.uk prior to ordering. Thank you! We use Evri to deliver our parcels.

• Standard 2-4 days £3.99
• Larger Orders £6.99
• Next Day £9.99

Orders over £35.00 FREE postage

TRADE POSTAGE

For trade courier will be UPS/DPD

• Orders over £600 Free
• Orders under £600 = £15.00

RETURNS & EXCHANGE

We are sorry
that you need to return your order.

We are happy to
refund your products within 30 days of purchase. Simply send your items back to
us in 'NEW CONDITION' and we will refund your original payment method within 7
working days. If your items are not in like new condition, we reserve the right
to partially refund. We will not accept any products that have been used. Unfortunately,
we will be unable to accommodate any refund if it appears that your candle has
not been burnt correctly in line with our candle care instructions. We strongly
advise that these are read upon purchasing to ensure the best possible burning
experience. We do not take responsibility for return postage costs, and initial
postage costs will not be refunded.

HOW TO RETURN YOUR ITEMS

Contact us to talk about what you are returning and your reasons for the return to info@chantic.co.uk. We will send you the address for returns.
We will refund your original payment method in line with our RETURN POLICY terms.

CANDLE CARE

1. Trim the wick to 1/4 inch length before every burn

2. Never Leave candle unattended

3. Do not burn candles for more than 4 hours at a time

4. When burning candles for the first time, allow candle to burn for at least 2 hours to avoid tunnelling

5. Keep away from direct contact with children and pets

6. Keep away from things that can catch fire

7. For freshly made to order candles, please allow 7 days for candle to cure before lighting

Download Care Card here

WAX MELT CARE

1. Only use warmers approved for wax Melts

2. Never leave a burning Wax warmer unattended

3. Do not burn warmer for more than 4 hours at a time

4. Use a wax warmer on a flat surface

5. Keep away from children and pets

6. Keep away from from things that can catch fire

To remove wax:

Option 1: If wax is melted - use cotton pad / ball pop the cotton in the melted wax once absorbed discard in the bin.

Option 2: If wax is solid - place burner in the fridge for 10-15 mins, this will shrink the wax, and you should be able to pop out the wax without residue.

Download Care Care here

CAR DIFFUSER CARE

1. Remove the wooden lid an plastic stopper, then replace the wooden lid back on.

2. Tip the bottle upside down for a few seconds to allow the fragrance to absorb into the wooden lid.

3. Remove the wooden lid and put back the plastic stopper to prevent leakage.

4. Add the wooden lid back on and hang the diffuser in your car.

5. Keep away from children and pets.

6. Avoid contact with eyes, face and textiles.

Download Care Card here

REED DIFFUSER CARE

Reed diffusers release fragrance into the surrounding air all day long. Perfect to in every room of your home to create a welcoming ambiance that just smells divine.

To get the best out of your diffuser follow these guidelines:

Unscrew the cap and remove the stopper.
Replace the cap and insert the reeds.
Allow 48 hours for the fragrance to fill the room.
For a stronger scent turn the reeds weekly.
Always place on a flat, stable surface. Do not allow the oil to make contact with polished, waxed, synthetic surfaces or fabrics. Oil may cause staining.